Help Center Feature Announcements

Wrote and published the release announcement posts for new features on the Deskpro Help Center, keeping customers informed about new releases, updates, and improvements.

Each post was tailored to clearly explain the value and practical use of new features, with a focus on clarity and accessibility for both technical and non-technical audiences.

These posts encouraged feature adoption by providing direct links to help documentation to get stated and kept subscribed users informed of development.

Examples of announcement news posts:

• Deskpro Managed AI
• Lite Agents Launch
• Messenger & Chatbot Launch
• External AI Data Sources
• Microsoft Teams Channel Launch
• Asana Integration
• Monday.com Integration
• PDF Data Sources
• CRM Sync

View the published work